Refund Policy

1. Payment & Merchant Info

Payments for Bloomdex paid items (Bloom Pass subscriptions, Expedition Packs, cosmetics) are processed by Creem acting as the Merchant of Record.

2. Right of Withdrawal & Refunds

In accordance with consumer protection regulations, users may request a refund within 7 days of purchase provided the item or subscription benefits have not been used.

3. Item Specific Guidelines

• Bloom Pass: Full refund within 7 days if benefits unused; otherwise non-renewing cancellation for next cycle.
• Expedition Pack / Cosmetics: Full refund within 7 days if unopened/unapplied.

4. Refund Requests

Contact support with your receipt/order ID:

• Support Email: support@bloomdex.life